FREQUENTLY ASKED QUESTIONS

Placing An Order

For Domestic EU orders we accept payment with Visa, MasterCard.
In order for us to accept payment, your billing and credit card addresses must match.
AntiSocialSocialClub is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount.

Yes! We are not responsible for any damage, lost or missing items once the package has been received at their facility.

Due to the exclusive nature of the product and high demand, certain items may sell out quickly. If a product is still available on-site, please contact customer service to assist with an order.

Post-Order

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.
If you have created an account, you can log in here and review your Order History and check your order status.

Processing time is the time between when an order is placed and when the order is fulfilled. Items are made to order and may take up to 1 week to fulfill.

We are unable to modify products or sizes after an order is placed.

To modify your shipping address or shipping method, we request that you contact Customer Service within 24 hours of placing your order. After this timeframe, we recommend contacting the designated shipping carrier for any updates or inquiries regarding your shipment once tracking is received.

Cancellation requests must be made within 24 HRS after the order is placed. Please contact customer service with your name, email, and order number.
In order to request a cancellation, we respectfully ask that you contact our Customer Service department within 24 hours.

Shipping

All orders ship out of our EUROPE shipping facility.

After receiving your tracking number: Domestic (Europe) orders deliver within 7 days.

Domestic orders ship via DPD.

Shipping rates will be calculated at checkout as it will vary depending on order weight and location.

Exchanges and Returns

All items are made to order and we do not provide options for exchanges or returns.

Please reach out to our customer support by filling out this form.

Additional Questions

No, we do not offer gift cards.

Most of our items do not have a set release dates. Please sign up to our newsletter with your email and or sign up for texts and you will receive alerts and exclusive access each time we release new products.

We are here to support you.
Our chat hours are available from 9 AM to 5 PM CST. Chat hours aren’t available on weekends.
Fill out this form to contact us.

Emails are typically responded within 48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

Please contact us by filling out this form or email support@antisocialsocialclub-eu.com and customer service will gladly assist you with any questions.